cryptobet Privacy Policy

This page describes what data we collect when you use cryptobet and how we keep that data protected. We at cryptobet collect personal information only when necessary to operate our platform, comply with anti-money-laundering law, and support your account. We do not sell your data to third parties. Our policy applies to all players accessing cryptobet from supported jurisdictions.

When you open a cryptobet account, we collect your email, phone number, password, and during identity verification, your government ID and proof of residence. We use this information to verify your identity, prevent fraud, process deposits and withdrawals, and comply with regulatory requirements. We store data in encrypted form on secure servers.

This policy covers data collection, use, storage, third-party sharing, your rights, cookies, and how to contact us about privacy concerns.

What data we collect on cryptobet

We collect data in three categories: account registration, identity verification, and activity logs. During registration, we collect your email address, phone number, and a password of your choice. We use email to send account confirmations, withdrawal notifications, and support responses. We use your phone number for account recovery (if you forget your password) and to contact you if our compliance team detects suspicious activity.

For identity verification (KYC), we request a government-issued ID (e.g. KTP), proof of residence (utility bill, bank statement, or rental agreement), and your full name and date of birth. We scan these documents using optical character recognition (OCR) to extract text automatically, then a team member reviews flagged or unclear submissions manually. We store the original document images in encrypted form for seven years to comply with anti-money-laundering regulations.

Our system logs every action on cryptobet: when you log in, which games you play, deposit and withdrawal requests, chat messages with support, and payment transactions. We use these logs to detect fraud, troubleshoot technical issues, and resolve disputes. Activity logs are retained for three years and then permanently deleted.

How we use your data on cryptobet

We use your email and phone to send you service notifications: account confirmations, deposit receipts, withdrawal status updates, and support responses. We may also send you communications about policy changes, security alerts, or technical maintenance. You can opt out of promotional emails through your account settings, but we will continue to send essential service notifications (e.g. withdrawal confirmations) as long as your account is active.

We use your identity data (KYC documents) to verify you are the legitimate account holder and that you comply with your jurisdiction's law. We share this data with our compliance team (internal staff), our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks), and regulatory authorities only if legally required. We do not share KYC data with marketing partners or third-party advertisers.

We use activity logs and payment history to detect fraud. Our system monitors for patterns like: multiple rapid logins from different locations, unusual withdrawal amounts, or attempts to circumvent verification. If we detect suspicious behavior, we may freeze your account and ask for additional verification before unfreezing.

• 1
  Account managementUse

  We use email, phone, and KYC data to open and manage your cryptobet account, reset passwords, and verify your identity.

• 2
  Payment processingUse

  We share KYC and payment data with payment processors to process deposits to mobile banking, local payment, online payment, e-wallet and bank transfers. These partners never receive your password or game activity.

• 3
  Regulatory complianceUse

  We retain KYC data for seven years to comply with anti-money-laundering law. We may disclose data to legal authorities if required by court order or regulatory investigation.

• 4
  Fraud preventionUse

  We use activity logs to detect suspicious patterns and prevent unauthorized access, account takeover, and money laundering.

Third-party processors and data sharing on cryptobet

We use third-party service providers to operate cryptobet. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your name, phone, and payment details to process deposits and withdrawals. Our live-dealer studios use video-streaming providers to broadcast roulette, blackjack, and baccarat tables — these providers receive only encrypted video data, not your personal information. Our email provider sends notifications on our behalf but does not have access to your account balance or game history.

Our servers and databases are hosted by a cloud provider; our servers may sit outside your jurisdiction. We ensure all data is encrypted in transit and at rest. We do not share your data with marketing agencies, data brokers, or third-party advertisers. We do not sell player lists or contact information. If a legal authority requests your data (e.g. via court order or regulatory investigation), we comply with the request and notify you unless prohibited by law.

Your rights regarding data on cryptobet

You have the right to access your data. Log into your cryptobet account and visit "Account Settings" → "Personal Data" to view your email, phone, and KYC document status. You can download your activity history (deposits, withdrawals, game logs) from the same page. You may request additional data through our support team — we respond within two business days.

You have the right to correct inaccurate data. If your email, phone, or name is incorrect, update it through Account Settings. If your KYC documents contain errors, contact our compliance team and resubmit corrected documents.

You can withdraw consent for promotional emails at any time through Account Settings or by clicking "Unsubscribe" in any email we send. We will continue to send essential service notifications (e.g. withdrawal confirmations) regardless of your email consent.

Cookies and tracking on cryptobet

We use cookies (small text files stored on your device) to keep you logged in, remember your preferences, and analyze how you use cryptobet. Session cookies expire when you close your browser; persistent cookies remain for up to one year. We use both to detect fraud and prevent unauthorized access.

We use analytics services to understand which games are popular, which cities (Jakarta, Surabaya, Bandung, Medan, Semarang) generate most traffic, and how users navigate our platform. This data is anonymized and does not identify you personally. We do not use tracking pixels or third-party cookies to follow you across the web.

You can disable cookies through your browser settings, but doing so may prevent you from logging into cryptobet or accessing some features. We do not honor "Do Not Track" signals as they are not standardized.

Data security and encryption on cryptobet

We at cryptobet protect your data using industry-standard encryption (TLS 1.2 or higher for data in transit, AES-256 for data at rest). Your password is hashed using bcrypt, so we cannot read it even if our database is breached. Your KYC documents are stored in encrypted vaults accessible only to our compliance team.

We maintain access logs so we know which staff members access your data and when. We limit access to the minimum necessary — only our compliance team views your KYC documents, only our finance team views your payment history, and only our support team can read your chat messages.

Despite these safeguards, no system is completely secure. If we discover a data breach, we notify affected users within 72 hours and inform regulatory authorities as required by law.

How to contact us about privacy on cryptobet

If you have questions about our privacy practices, concerns about your data, or wish to exercise your rights, contact our privacy team via email ([email protected]) or through our support chat. We respond to all privacy inquiries within five business days. If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority.

Our jurisdiction and service scope: We operate cryptobet in supported jurisdictions where local law permits online gaming. We do not offer our services in jurisdictions where such activity is prohibited. Your data is protected under applicable privacy law and our own data protection standards. Users are solely responsible for verifying that access to and use of cryptobet comply with their jurisdiction's law.

This privacy policy applies to all cryptobet players globally. We update this policy as our practices change, and we notify you of material changes via email at least two weeks before they take effect. Your continued use of cryptobet signifies acceptance of this privacy policy. For additional questions, refer to our Terms and Conditions or contact our support team.